Notice period
Twenty-four hours. Cancelling or rescheduling inside that window is what triggers the policy above.
Studio policies.
Short, clear, and the same for everyone. You'll be asked to accept the cancellation policy when you book.
Cancellations & no-shows
The policy, word for word
A 50% cancellation will be charged to any clients who “no show”. If a client needs to reschedule within 24 hrs of their appointment, they have 1hr to respond with a new date & time. If not, cancellation fee will apply.
Deposits
Most services require a deposit to hold the slot. The exact amount is shown on each service in the menu, and it comes off your total on the day.
Card on file
A card is required to book. It's held by GlossGenius, the booking platform, not by the studio.
Rescheduling
If you need to move an appointment inside 24 hours, you have 1 hour to come back with a new date and time. Past that, the cancellation fee applies.
Packages
Kitty Maintenance terms
These apply to the Kitty Maintenance packages and are published in full at checkout.
- Packages are valid from the date of purchase: 6 months (Basic), 9 months (Routine) or 12 months (Premium).
- Any unused services expire after the package expiration date and cannot be extended.
- Members receive priority booking, but appointments are not guaranteed without advance scheduling (subject to availability).
- A minimum of 24 hrs notice is required to cancel or reschedule an appointment.
- Late cancellations or no-shows will result in one (1) Brazilian being forfeited.
- A $10 deposit is required to hold your appointment (refunded, or applied toward an add-on service).
- Add-ons must be booked in the same time slot as the Brazilian.
- Arriving more than 9 minutes late may require your appointment to be rescheduled & counted as a missed visit.
- If a client does not confirm a new appointment within 1 hr of rescheduling, a Brazilian will be forfeited.
- One-time benefits may be redeemed once & cannot be exchanged for cash or credit.
- Packages are non-refundable and non-transferable. They may only be used by the original purchaser.
- Underarm, Inner Thigh & Full Butt are the only redeemable add-ons.
- Packages have no cash value and cannot be combined with other promotions, discounts or offers unless otherwise stated.
- Additional services outside the package are charged at regular price.
Booking & payments are
handled by GlossGenius. Deposits, cards on file and pay-in-four options
(Afterpay, Klarna, Affirm) are processed on their platform under their terms
and privacy policy.
Ready when you are
All clear?
You'll be asked to accept the cancellation policy as part of booking.
Booking opens in GlossGenius · deposits secure your slot · pay in 4 with Afterpay, Klarna or Affirm